Customer Service by Certified Technicians (333) 490-3429 7 Days a Week

The Gadgets Guy | Fix My PC

Frequently Asked Questions

A. How long does it take to Fix My PC?

With every computer checked in, we will immediately start a full suite of Diagnostics to check your Cooling Fans, Motherboard Capacitors, Processors, Memory, Cache Memory, Video Memory, Motherboard, Hard Drive and finally run the entire system through a Stress Test. This Diagnostic stage can take up to a day to complete, depending on the size of your hard drives. This stage is also necessary to rule out any components that may be failing and causing your underlying issues.

The Virus Removal Process is a 12 stage procedure which can take 1 to 3 days to complete, depending on the severity of infections found. We ensure that every infection is found and removed. Once this has been completed, we begin our Optimization phase to speed up your computer. When you get your computer back, you will think that you just got it out of the box. In fact, We Guarantee It! (See Warranty Below).

B. Are there any surprise or hidden fees?

No! We are a flat rate service company, which means, you will not be billed by the hour, no matter how long it takes to make your computer like new.

If our diagnostics uncover any hardware issues that may be failing, you will be promptly notified with a complete recommendation and total cost to replace. If you choose not to have the computer repaired, you simply pay our minimal diagnostic fee of $450 MXN.

C. Do you offer any kind of Warranty?

Absolutely! We pioneered the concept that your computer should be issue free. That's why Fix My PC is the ONLY company that offers a Full One Year Warranty, No Questions Asked Policy! If your computer becomes infected again or doesn't perform like new during the 12 month warranty period, simply bring it back and we will promptly resolve the problem at No Cost to You!

Voted Number One

We have the distinct honor of being voted in 2015, the NUMBER ONE Computer Services Company serving the Lakeside residents from Jocotepec, Ajijic, Chapala and beyond from the voters of www.BestofLakeChapala.com.

We are very proud to be recognized for this award for our dedication, honesty, and commitment in providing our Lakeside neighbors with the quality of service they deserve.

BOLC Award

Why choose us?

VIRUS REMOVAL WITH A GUARANTEE

With over 25 years experience and utilizing commercial grade technologies, Fix My PC is recognized as one of the most effective and respected virus and spyware removal companies in the industry. Using a multi-layered approach to removal and optimization, we stand behind our work with a Full One Year Warranty, No Questions Asked Guarantee.

Meet our team

Donald Stordahl

Owner
Microsoft Certified Professional